Call Center Solutions - Contact Center TechnologyMorefield Communications

Call Center Solutions

Contact Centers Designed for Customer Care

Your contact center is your direct connection to customers. Make sure your call center delivers the strategic customer communication you need.

We design state-of-the-art call center solutions that deliver superior customer service and top organizational efficiency.

We offer flexible contact center solutions to meet the needs of smaller organizations with less formal settings – as well as multisite enterprise environments.

Call Center Technology

We help you take advantage of the technology that has transformed call centers into multi-channel contact centers – integrating communication, applications, media and management tools via unified communications.

  • Unified voice, chat, email, IM and video
  • Network-to-desktop computer telephony integration
  • Sophisticated call routing and contact management
  • Presence management applications
  • Workforce management tools
  • Call recording, screen capture, speech analytics, quality monitoring systems
  • Real-time and historical data collection and analysis
  • Comprehensive system training

Put our call center expertise with business phone systems to work for your organization. Contact us to learn more.