The workforce in Pennsylvania is becoming increasingly mobile and many organizations desire to enable their employees to effectively and efficiently work wherever is most convenient. By providing a clear corporate mobile policy and the tools necessary to enable a successful mobile implementation, our clients find that they can respond to their coworkers, customers, vendors and partners more quickly. The return phone call that used to have to wait until they were back at their desk no longer has to wait. Employees can work remotely from their home office or while on the road and still be as reachable as if they were in the office.
With our expert solutions, employees can use a single corporate number to be reached at the office, at their home office, or on their mobile device. Our mobile solutions can allow voice calling, video calling, conferencing, and instant (or team) messaging wherever they are whenever they need it. This will allow employees to:
Many of our clients will allow their contact center agents to work from home while maintaining accountability through real-time and historical reporting. Agents love that they can work from home. Supervisors love that they can see who is logged in and taking customer calls in real time, no matter where they are geographically. They also love that they can run historical
reports to verify that agents are logging in on time and see details of their customer contacts.
Morefield can also assist with Mobile Device Management solutions that will allow companies to
monitor, manage, and secure their mobile devices and corporate data. Our clients love that our
solutions provide centralized management, easy endpoint deployment, content management
and filtering, app store restrictions, remote deployment of applications, and live analytics to
enable quick troubleshooting and issue resolution.
Many clients are finding that when they hire new employees, those employees almost always already have a personal cell phone that they would not mind using for work. With a Bring Your Own Device (BYOD) strategy, Morefield can help your organization:
Of course, some clients prefer to provide employees corporately owned devices and enable
them for limited personal use (COPE). Some clients choose a mix of personally owned and
corporately owned devices. Whatever strategy you choose, Morefield Communications is here
to enable your success in implementing the plan.
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