Contact Centers

Contact Centers

Morefield Communications can help you modernize your Contact Center and support your organization transition to solutions that enable your success. Transition doesn’t happen overnight, but our team is dedicated to guiding you through the process and providing thoughtful recommendations that fit your budget. We want to help solve your challenges by leveraging technology. We offer engineering, consulting, data analysis, implementation, training and process improvement for businesses with 5-500 agents.

We are here to help you:

  • Connect with your clients
  • Collaboration technology
  • Integrated databases
  • Skill-based routing

Improve your first interaction with a client by enabling these technologies and turn a challenge into an opportunity. These technologies can put agents in touch with a subject matter expert and resolve a client issue the first time. We can help reduce long wait times, slow problem resolution time and allow your agents to have a more personal conversation.

Modernize your Contact Center

  • Omni-Channel engagement
  • Workforce Optimization
  • Contact Recording
  • Collaboration tools
  • Database Integration
  • Advance Applications
  • Artificial Intelligence (AI)

Meet and exceed your clients’ expectations by implementing a new technology. You can modernize your contact center by giving your clients the option of how they want to connect with you, which might be voice, SMS/text, web mobile or social media. Or maybe, integrate a database that will allow a screen-pop to provide client information to your agent. The options are endless, and we are here to help you determine a great solution.

 

Increase Performance

  • Optimize your contact routing
  • Utilize IVR
  • Review reports and real-time displays
  • Forecast and manage your workforce

Contact centers used to not have enough data and now we have an abundance. Our team can help you gain tremendous insights into your clients’ experiences. We can help gather valuable information so your team can make good decisions and adapt to changing requirements. Reporting allows you to uncover trends and make informed decisions.

Mitigate Risk

  •      System redundancy
  •      Virtualization
  •      Remote agent capabilities
  •      Failover

Disasters happen, but there are ways to be prepared for them and to even prevent some. We can help you design and implement a resilient contact center to avoid a single point of failure. This can ensure minimal downtime and a seamless call experience.

Learn More

Testimonials

Hear From Our Customers

“Helpful, friendly, pleasant technician. Prompt service. Thank you Morefield Communications!”

Joe A., Director of Operations
Worship Centers, IT Customer

“Morefield got to the bottom of our A/V issues quickly and their communication was efficient.”

Tammy S., Education Director
Education, A/V Customer

“Not only did your technician fix the problem, he taught me how to fix the problem and explained the logic behind it. Well done Morefield!”

Len D., CIO
Enterprise, Security, Unified Communications

“The courtesy and promptness of response was impressive. The technician was especially good at noting the issue and remedying the situation. THANK YOU!”

Elaine D., Municipal Government Office Manager
Government, IT Customer

“Our interaction with the Morefield support technician on site was EXCELLENT. Great knowledge and communication and I felt like I was his top priority.”

Andy S., Healthcare Office Manager
Health Care, IT Customer, Pro Services Customer
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