Current Opportunites

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Click on a current available position below to learn more:

Service Dispatcher

IT Support Technician

Technology Solutions Sales Representative

AV Video Technician

 

 

Service Dispatcher

The Service Dispatcher’s purpose is to attain a high level of client satisfaction through effective communication, coordination, monitoring and follow-up on client service requests.  The Service Dispatcher is responsible for attaining maximum utilization of remote and field technical resources through vigilant management of Service Boards and daily dispatch of service requests in Connectwise.  The Service Dispatcher also performs the call review process at completion of service tickets to decide if labor is billable, not billable or no charge.

Essential Duties and Responsibilities:

  • Acts as the single point of contact to the client for all types of service requests.
  • Coordinates activities of all remote and field technical service resources to ensure maximum utilization of billable resources.
  • Pre-processes service requests in Connectwise as they arrive through email, manual entry or direct client input.
  • Schedules remote and field technical resources on the ConnectWise dispatch portal to meet service requests in accordance with Service Level Agreements.
  • Monitors team member schedules to ensure prompt time entry on service requests.
  • Maintains awareness of all outstanding client issues both pre- and post-delivery and provides status to clients as necessary.
  • Escalates service requests that cannot be scheduled within agreed service levels.
  • Communicates with clients, setting proper expectations, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Reviews labor entries and expenses on service tickets.
  • Closes service tickets.
  • Performs the call review process at the completion of service tickets and decides if labor is billable, not billable or no charge.
  • Initiates return for credit for equipment used on service tickets as needed.
  • Ensures equipment for service calls is received and cost/price is correct.
  • Arranges third party providers and subcontractors as needed for service calls and approves their invoices.
  • Continually seeks opportunities to increase client satisfaction and deepen client relationships.
  • Enters time and expenses in ConnectWise as it occurs. Enters all work as activities, service tickets or project tickets into ConnectWise.
  • Understands processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

 

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The Service Dispatcher needs to have a basic to intermediate understanding of technical solutions and services as required in order to match technical resources to service tickets appropriately.
  • Basic knowledge of IT applications, processes, software and equipment with basic understanding of support tools, techniques and how technology is used to provide IT services.
  • Strong interpersonal skills including telephone communication skills, active listening and client-care.
  • Excellent organizational skills and attention to detail.
  • Ability to multi-task and adapt to changes with the ability to understand the big picture in order to make the right tradeoffs to support the overall business strategy.
  • Creativity, results-orientation with effective verbal communication and collaboration skills.
  • Ability to work as a team with other Service Dispatchers to ensure that phones are covered during normal business hours.
  • Technical competence in the use of Connectwise and other software programs.
  • Understanding of all Morefield solutions and services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Ability to sit and stand for extended periods of time
  • Ability to lift 20 lbs.

Email your resume with cover message today:
human.resources@morefield.com

Morefield Communications
35 N 35th Street
Camp Hill, PA 17011

Equal Employment Opportunity Employer

 

IT Support Technician

Camp Hill, PA

Morefield Communications is seeking individuals that are passionate about technology and have a desire to work for a dynamic and growing technology services organization. Expert solutions and outstanding service drive success, and we seek the same attributes in our employees. At Morefield Communications, we provide a work environment that encourages creativity, rewards high performance, enables a true work-life balance, and provides the opportunity for personal and professional growth.

We celebrate and respect the diversity of the background of our employees, their professional and personal experience, and the wide variety of roles we each contribute to our company. Based on our Core Values, we will achieve greater success as a company, as well as personal success, by being a diverse group of individuals who enthusiastically contribute our strengths and support each other’s. Our combined strengths will empower us to achieve our purpose. We help organizations make smart technology decisions enabling their success.

IT Support Technician’s purpose is to attain a high level of client satisfaction by providing effective remote and onsite IT support.  The IT Support Technician installs and maintains client computers, servers and peripheral equipment, repairs or replaces hardware, installs and upgrades software, diagnoses and troubleshoots problems and answers client questions.

Essential Duties and Responsibilities:

  • Works through project and service tickets in ConnectWise as assigned both remotely and onsite.
  • Administers end-user workstations and supports end-user activities on a local area network.
  • Investigates user problems, determines solutions and tests and implements solutions.
  • Installs, configures and maintains personal computers, Windows networks, workstations, servers, cabling and related equipment and devices.
  • Performs software and application installation and upgrades.
  • Provides technical support for computer hardware and software, telephone, network, operating system, printing, and Internet access problems for client end users.
  • Escalates issues that cannot be completed within agreed service levels.
  • Interfaces with vendor / manufacturer technical personnel for client problems that cannot be resolved effectively.
  • Communicates with clients, keeping them informed of progress, notifying them of impending changes or agreed outages.
  • Updates configurations in Connectwise.
  • Continually seek opportunities to increase client satisfaction and deepen client relationships.
  • Communicates with all parties in a constructive manner to ensure client expectations are met.
  • Maintains business awareness with specific knowledge of the client and how projects and services relate to their business strategy and goals.
  • Maintains professional and technical knowledge by continuing education, professional publications, establishing personal networks and participating in professional societies.
  • Enters time and expenses in ConnectWise as it occurs.  Enters all work as activities, service tickets, or project tickets into ConnectWise.
  • Understands processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Follows all company safety policies, including proper use of PPE, MSDS, lock and tag and others.
  • Participates in After-Hours On-Call schedule.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Ability to learn and support new systems and applications.
  • Bachelor’s or Associates degree in IT-related field or equivalent experience required.
  • Professional IT certifications from Microsoft, Cisco and others preferred.
  • Excellent organizational skills and attention to detail.
  • Ability to multi-task and adapt to changes with the ability to understand the big picture in order to make the right tradeoffs to support the overall business strategy.
  • Interpersonal skills such as telephone communication skills, active listening and client-care.
  • Technical competence in the use of Connectwise and other software programs.
  • Understanding of all Morefield solutions and services.
  • Valid Driver’s License required

Email your resume with cover message today:
human.resources@morefield.com

Morefield Communications
35 N 35th Street
Camp Hill, PA 17011

Equal Employment Opportunity Employer

Technology Solutions Sales Representative

Lancaster, PA
Morefield Communications is seeking individuals that are passionate about technology and have a desire to work for a dynamic and growing technology services organization. Expert solutions and outstanding service drive success, and we seek the same attributes in our employees. At Morefield Communications, we provide a work environment that encourages creativity, rewards high performance, enables a true work-life balance, and provides the opportunity for personal and professional growth.

We celebrate and respect the diversity of the background of our employees, their professional and personal experience, and the wide variety of roles we each contribute to our company. Based on our Core Values, we will achieve greater success as a company, as well as personal success, by being a diverse group of individuals who enthusiastically contribute our strengths and support each other’s. Our combined strengths will empower us to achieve our purpose. We help organizations make smart technology decisions enabling their success.

We are continually seeking energetic, creative, and talented Sales Professionals. The individuals will  produce profitable new business activity from an assigned product portfolio within the designated sales territory. They will expand our market share penetration within the territory, while maintaining and developing the existing  client base by direct sales activities. High compensation for high performance.

Essential Duties and Responsibilities:

  • Manages and grow existing client base in assigned sales territory
  • Prospects for new business activity in assigned sales territory
  • Acts on leads provided by Sales Managers, Inside Sales Representatives, Vendors and other team members
  • Develops and maintains a sales funnel that meets or exceeds requirements
  • Works with prospects to develop an understanding of their needs and translate those needs into proposals to satisfy their demands
  • Develops sales strategies. Effectively articulates Morefield’s value position to prospective clients. Conducts presentations and demonstrations to showcase services and solutions to prospects
  • Performs all sales procedures through activities and opportunities entered in ConnectWise and complies with all ConnectWise procedures
  • Works effectively with internal resources, as well as vendor partners, to develop superior technical solutions that positively impact a client’s business
  • Registers opportunities in accordance with manufacturer/vendor registration processes
  • Completes detailed surveys to document prospect requirements, special instructions, conditions and information for use by Design Desk in preparing sales proposals in Quosal
  • Delivers proposals and effectively communicates features and benefits of proposals and service agreements, explaining and justifying proposals to prospective clients
  • Negotiates and closes orders
  • Maintains in-depth technical knowledge of the service and solution offerings of the company
  • Maintains knowledge of manufacturer/vendor promotions
  • Attends sales meetings, forecast calls and training meetings
  • Understands the processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge of Information Technology, including voice, data, audio/video, and/or security is needed in order to establish credibility, demonstrate and explain solutions, and to understand client questions
  • Understand shifting technology trends and a high capacity for continual learning
  • Technology Solutions sales professionals must have excellent communication and presentation skills
  • Math skills as they relate to business deals are necessary as technology sales professionals negotiate deals
  • Although the Technology Solutions Sales Representative is not a hands-on engineer, understanding of all aspects of the technical solutions and services offered is required
  • Bachelor’s degree in Marketing, Business Administration or equivalent experience required.
  • Two years direct, business-to-business field sales experience required
  • Previous business-to-business sales of technology products and services preferred
  • Track record of successful prospecting, development of client relationships, management of sales cycles, negotiation and closing sales
  • Excellent organizational, presentation, written and verbal communication and client service skills
  • Ability to multi-task and adapt to changes quickly; self-motivated with the ability to work in a fast-moving environment
  • Technical competence in the use of Microsoft 365ConnectWise, Quosal and other software programs
  • Valid Driver’s License required
  • Ability to sit and stand for extended periods of time
  • Ability to lift 30 lbs.

Email your resume with cover message today:
human.resources@morefield.com

Morefield Communications
35 N 35th Street
Camp Hill, PA 17011

Equal Employment Opportunity Employer

AV Video Technician

Camp Hill – Lancaster – York, PA

The Field Engineer and Technician’s purpose is to attain a high level of client satisfaction as a strategic technical resource within the organization responsible for successful onsite delivery of projects and service support.  The Field Engineers and Technicians carry out project tasks and service tickets onsite at client locations.

Essential Duties and Responsibilities:

  • Works through project tickets in ConnectWise as assigned.
  • Works through service tickets in ConnectWise as assigned.
  • Escalates engineering, service or project issues that cannot be completed within agreed service levels.
  • Interfaces with vendor / manufacturer technical personnel for client problems that cannot be resolved effectively.
  • May perform client system documentation and consulting services to include system reviews and recommendations.  May perform pre-sales site-surveys and client demos.
  • May write project scopes of work, develop bills of material with equipment pricing and write detailed technical notes for internal use on projects as requested by Design Desk.
  • Escalates engineering, service or project issues that cannot be completed within agreed service levels.
  • Communicates with clients, keeping them informed of progress, notifying them of impending changes or agreed outages.
  • Interfaces with vendor / manufacturer technical personnel for client problems that cannot be resolved effectively.
  • Provides technical assistance, training and mentorship as needed to other technical resources.  May provide end-user and staff training as needed.
  • Updates configurations in ConnectWise.
  • Ships products used on projects and service tickets in ConnectWise.
  • Continually seek opportunities to increase client satisfaction and deepen client relationships.
  • Communicates with all parties in a constructive manner to ensure client expectations are met.
  • Maintains business awareness with specific knowledge of the client and how projects and services relate to their business strategy and goals. Maintains professional and technical knowledge by continuing education, professional publications, establishing personal networks and participating in professional societies.
  • Enters time and expenses in ConnectWise as it occurs.  Enters all work as activities, service tickets, or project tickets into ConnectWise.
  • Understands processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Follows all company safety policies, including proper use of PPE, MSDS, lock and tag and others.
  • Participates in After-Hours On-Call schedule.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Two years’ experience in designing and/or deploying technology projects and services preferred but not required.
    • Professional technology certifications preferred but not required.
    • Excellent organizational skills and attention to detail.
    • Knowledge of IT applications, processes, software and equipment.
    • Ability to multi-task and adapt to changes with the ability to understand the big picture in order to make the right tradeoffs to support the overall business strategy.
    • Excellent analytical skills, creativity, results-orientation with effective written and verbal communication and collaboration skills.
    • Interpersonal skills such as telephone communication skills, active listening and client-care.
    • Technical competence in the use of Connectwise and other software programs.
    • Understanding of all Morefield solutions and services.
    • Valid driver’s license.
    • Ability to sit and stand for extended periods of time.
    • Ability to lift up to 50lbs.

Email your resume with cover message today:

human.resources@morefield.com

Morefield Communications
35 N 35th Street
Camp Hill, PA 17011

Equal Employment Opportunity Employer

Testimonials

Hear From Our Customers

“Helpful, friendly, pleasant technician. Prompt service. Thank you Morefield Communications!”

Joe A., Director of Operations
Worship Centers, IT Customer

“Morefield got to the bottom of our A/V issues quickly and their communication was efficient.”

Tammy S., Education Director
Education, A/V Customer

“Not only did your technician fix the problem, he taught me how to fix the problem and explained the logic behind it. Well done Morefield!”

Len D., CIO
Enterprise, Security, Unified Communications

“The courtesy and promptness of response was impressive. The technician was especially good at noting the issue and remedying the situation. THANK YOU!”

Elaine D., Municipal Government Office Manager
Government, IT Customer

“Our interaction with the Morefield support technician on site was EXCELLENT. Great knowledge and communication and I felt like I was his top priority.”

Andy S., Healthcare Office Manager
Health Care, IT Customer, Pro Services Customer
view All testimonials

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