Category: Professional Services and Consulting

Morefield Communications Voted Top Winner in Central Penn Business Journal’s Reader Rankings

Voted Top Winner in 4 Technology Categories: Best IT & Tech Support Co., Best Data Management and Protection Co., Best Audio/Visual Co., and Best Telecommunications Co.

Morefield Communications was honored to be voted a top winner in several categories at the Central Penn Business Journal’s 2019 Reader Rankings Awards. Morefield was voted top winner in 4 categories: Best IT & Tech Support Co., Best Data Management and Protection Co., Best Audio/Visual Co., and Best Telecommunications Co..

The annual awards program recognizes top businesses throughout the Central PA region, as voted by CPBJ subscribers and the general public.

This year, CPBJ received nearly 3,000 nominations and almost 18,000 votes in dozens of categories including construction & design, education, finance, hospitality, employers, IT/tech, health care, real estate, and professional services.

Morefield came in the top 3 in the following categories: Most Innovative Workplace, Best Company Culture, and Best Overall Leadership.

Thank you to everyone that voted, our extremely dedicated staff & our clients to whom we could not have achieved this without!

For a list of all 2019 winners, click here.

CPBJ’s Top 250 Private Companies: 2018 Edition

The technological marvels of the past are sprinkled across the landscape of Central Pennsylvania — from the towering stacks of power plants to the massive combine harvesters that will soon be mowing down row after row of corn.

The technologies of tomorrow are harder to spot, but they are slowly making themselves felt on the region’s construction sites, factory floors and office cubicles.

Drones are making panoramic aerial shots as prosaic as selfies. Robots are elbowing their way onto production lines. And software products are providing new tools for exploring, understanding and acting on the bottomless pools of data available to us.

At the Central Penn Business Journal, we decided to look more closely at how the region’s largest private companies are using — and preparing for — the tools of tomorrow.

In addition to asking them for revenue and other baseline information, we asked companies what technologies they have incorporated, as well as what they consider likely to appear down the road.

We couldn’t include everything companies told us about. But we hope the results are as educational for readers as they have been for us.

We learned about artificial intelligence and augmented reality, flying taxis and data visualization, among other cutting-edge tools. Companies also shared how they are advancing more established technologies, like online sales and solar power.

New for us this year is publication of the full list of Top 250 private companies. In the past, we printed the Top 100 and put the remaining 150 online. This year, they are all on paper, an old technology that has not lost its place.

Morefield Communications Expands Territory with New Sales Representative Patrick Doyle

Doyle brings a wealth of industry knowledge and the ambition to increase our footprint further in the Lehigh Valley

Morefield Communications, a full-service communications technology company, specializing in IT Services, Cloud Solutions, Networking, VoIP, A/V Solutions, Security and Situational Awareness, is pleased to announce that Patrick Doyle has been hired as a Sales Representative.

Doyle is originally from Philadelphia, PA and currently resides in Orwigsburg, PA. His 16 years of experience in IT sales make him a playmaker in the industry.

Doyle began his career sharpening his techniques as a sales consultant and field engineer for Pitney Bowes. His talent for IT sales was quickly recognized as he continually exceeded goals and boosted revenue. Since then, Doyle hasn’t looked back. Following his passion for business development, Doyle knew the chance to expand Morefield’s territory into his own town was right for him. Doyle will be developing new customer relationships and increasing Morefield’s footprint in the Lehigh Valley.

“I am excited about this opportunity. Morefield’s vision of where the industry is moving aligns perfectly with my ambitions,” said Doyle. In addition to growing sales and expanding Morefield’s footprint, Doyle looks forward to being a thought leader within the organization and sharing his passion for technology.

“I am pleased to have Patrick join the Morefield team,” remarked John Grove, Vice President of Sales. “Patrick is a motivated, knowledgeable sales professional who brings a wealth of industry experience to the team. His determination to bring the best solution to the client will complement our existing high-performance sales team and support our company goals.”

Briana Carr
(717) 763-6915

Morefield Communications Grows Sales Team, Hires New Sales Representative Courtney Jacobs

Morefield Communications, a full-service communications technology company, specializing in IT Services, Cloud Solutions, Networking, VoIP, A/V Solutions, Security and Situational Awareness, is pleased to announce that Courtney Jacobs has been hired as a Sales Representative.

Jacobs is originally from Uniontown, PA. He studied at Pennsylvania State University and completed his MBA at the California University of Pennsylvania.

Jacobs knew early on in life he wanted to help others. He began his career in pharmaceutical sales specializing in insulin and diabetic care products. After 9 years and many sales accolades, Jacobs decided to take helping people a bit further. He established a company and developed a specialized program to help people make better decisions through exercise and nutrition. It is not surprising that Jacob’s was drawn to Morefield’s purpose of helping people make smart technology decisions enabling their success.

As a Sales Representative, Jacobs will be developing new and existing customer relationships primarily in Dauphin County and north of Dauphin County.

“Morefield’s leadership team and purpose drew me to this great opportunity, and I’m thankful to be a part of this growing organization,” said Jacobs. In addition to growing sales and extending Morefield’s footprint, Jacobs also looks forward to participating in Morefield’s thriving culture and plans to share his knowledge of health and wellness with his co-workers.

“I am pleased to have Courtney join the Morefield team,” remarked John Grove, Vice President of Sales. “Courtney is a hard-working, knowledgeable sales professional who brings a wealth of sales experience to the team. His positive attitude will complement our existing high-performance sales team and support our company goals.”

Briana Carr
(717) 763-6915

The Benefits of UCaaS

Benefits of UCaaS

Growing numbers of companies are changing the way they communicate both internally and externally by switching to unified communications as a service (UCaaS), an approach to communications technology that involves combining many different communication methods into one platform. These methods can include voice over internet protocol (VoIP), video conferencing, instant messaging, email and more. The platform resides in the cloud and combines these technologies into a single interface accessible from any desk phone, smartphone, tablet or computer.

Optimized to support today’s mobile workforce, UCaaS offers independence and advanced integration that other communication technologies cannot.

Why Unified Communications?

UCaaS provides numerous benefits to businesses that adopt the technology. Let’s take a look at some of the pros and cons of unified communications. First, what are the benefits of unified communications as a service?

1. Reduced Costs

Switching to UCaaS from older communications equipment can provide significant cost savings. The provider hosts the equipment at their facility and provides you with access to the service through the cloud. This means that you don’t have to purchase large amounts of hardware required to host the service at your own facility. You don’t need to do the work of administering the system, which can take a considerable amount of time and IT expertise, as well as finding storage space. With cloud-based services, there are almost no upfront costs. Instead, the service provider absorbs the initial equipment costs, and you pay as you consume the service. This setup ensures that you only pay for what you need and reduces your costs both in the short-term and long-term.

With UCaaS, updates and maintenance are also the responsibility of the service provider, which gives you the benefit of reliability and continual updates without the effort of completing the updates yourself.

Because your IT staff doesn’t need to worry about maintaining and upgrading your company’s communications technology, they’re free to focus on other projects that could have a more direct impact on your company’s growth. If your company doesn’t already have a large IT team, it could also save you from having to hire someone to manage your communications system.

With multiple clients and thousands of endpoints under management, UCaaS service providers can administer their systems more efficiently and cost-effectively than their clients could on their own. With cloud-based services, you will see a reduction in your monthly network-carrier services, because UCaaS only requires an internet connection to access the platform. What you do pay the provider for energy, hosting, maintenance, upgrades and the service itself can often be less than what you would pay if you hosted it yourself.

2. Advanced Functionality

Another one of the major benefits of unified communications technology is it enables advanced functionality that isn’t possible with other types of communications technology approaches. UCaaS allows you to interact through new channels, and enhance your communication in innovative ways.

Interaction can evolve, for example, by switching from voice to video. Instead of a simple voice call, you can collaborate via a video conference and share screens or documents. While a video conference is going on, employees can also communicate through other channels such as instant messaging, enhancing the experience of the conference call.

Some features of UCaaS platforms also make it easier to reach colleagues, partners and customers. With these platforms, you can easily check other users’ availability and communication capabilities so that you don’t waste time chasing people down and playing phone tag.

UCaaS also enables you to more effectively work remotely and reach people no matter where they are. You can, for instance, have one number where people can reach you both in the office and out in the field. Workers can also access their company’s communications tools from anywhere. These tools can expand a business’ reach and help employees to be more productive.

Cloud-based services also make it easier to keep up with the latest technologies. If you install your own equipment onsite, updating it can be timely and costly — or increase the chance you’ll fall behind on the most recent technological trends. With UCaaS, the provider updates their equipment, and you access the improved functionality through the cloud. This means you get the benefit of continuous updates without the costs and disruption associated with updating your own physical equipment.

3. More Flexibility

UCaaS gives your business much more flexibility in how it communicates. You can use more types of channels and devices from more locations, while seamlessly switching between them. This makes your business more agile and helps you adjust to changes more quickly.

When you have a UCaaS platform, you can choose between multiple communications methods, including voice, video, email, social and text, and use a variety of features that exist within these channels. This variety gives employees the ability to communicate in the ways they prefer and to reach out to customers using the methods that those customers prefer.

You can also access these channels on numerous types of devices, in addition to desktop, devices can also include computers, tablets and smartphones. This capability enables you to have a bring-your-own-device, or BYOD, policy — a rule that says that employees can use their own devices for work. As a recommended best practice, BYOD policies should also incorporate an acceptable use policy so employees understand what activities are appropriate in the workplace. Employees then have the ability to use whatever type of devices they’re most comfortable with, which can help make them be more productive.

UCaaS also gives you the ability to work from anywhere. Whether you’re in the office, in the field or on the road, you can access the same information and capabilities. This capability helps you to communicate with remote workers more effectively and enables you to build a workforce of people around the world, increasing your pool of potential employees and freelancers.

Cloud-based communications services are also extremely scalable. You can quickly add or remove users as well as functionality. This flexibility means you can quickly and cost-effectively expand your communications capabilities as your company grows or adjust your system according to seasonal changes in demand.

4. Superior Reliability

Your communications capabilities are crucial to your business, so you need them to work correctly at all times. If your communications channels are down, your employees can’t communicate effectively internally. If you miss a call because of downtime, you could lose a sale. It could also impact your reputation. If a customer knows your communications system isn’t reliable, they may also view your company as unreliable or unprofessional.

Whatever the consequences or costs of downtime might be for your business, one of the benefits of UCaaS is enhanced reliability. UCaaS providers have geo-redundancy built into their systems, so if one piece of equipment goes down, another, located in a different data center, will kick in. Even if one channel of communication goes down entirely, you can seamlessly switch to another. For example, if your camera breaks during a conference call, you can simply switch to just a voice call.

In addition to redundancy, cloud providers have the ability to put more focus on maintaining and repairing their equipment than many companies could for onsite equipment. Because providing cloud-based services is their main business, they can dedicate significant amounts of time and resources to maintaining reliability.

5. Streamlined Processes

UCaaS can help you to streamline your communications processes, saving you and your customers time. It combines all of your communication channels into one platform, giving you one place where you can check all of your messages. It also enables you to quickly switch back and forth between communication methods. Having all communications in one location can save employees time.

Presence management, which provides information about each user’s availability, can also save you time. It enables you to avoid calling people who won’t pick up and playing phone tag, which wastes time and can last for days. Instead, you can ensure you only call people when they’re available by checking before you call.

With unified communications, you get everything you need from one supplier. All your communications needs are included in one monthly payment, which helps you manage your budget and simplifies things for your accounting department.

6. Enhanced Collaboration

Another one of the main benefits of unified communication technology in the workplace is it enables enhanced collaboration, which can boost productivity and bring about new ideas. Employees have numerous channels to engage through, plus advanced features such as screen sharing and voicemail messaging. You use multiple modes of communications at once, enabling you to collaborate in more sophisticated ways and work on more than one project at once.

Video is especially useful for collaboration. With video conferencing, meetings feel similar to face-to-face interactions from anywhere in the world. This enables better engagements with employees, clients and partners without the costs of travel.

7. Communications Continuity

With unified communications, all your employees have access to the same information and resources wherever they are. Everyone is connected to the same system, so you have continuity whether employees are in the office, on the road or remote. This enables them to seamlessly communicate and keep information organized. Improving communication continuity within your company will improve employee collaboration and productivity.

All your communications channels are connected, which eliminates information silos that can make your company less productive. The more integrated your systems are, the easier it is to manage them and to improve the efficiency of your processes.

8. Confidence in Security

Cybersecurity is a major concern for today’s businesses. Consolidating your communication channels into one platform can make their security aspects easier to manage. It also enables you to work with a vendor that has stringent security processes and technologies in place. Just as cloud vendors often have more time and resources to dedicate to keeping their equipment and services updates and reliable, they also have more time and resources to devote to security. This additional focus on security can help keep your information safer. When choosing a UCaaS vendor, look for one with security certifications and expertise.

Challenges Associated With UCaaS

It’s crucial to consider both the pros and cons of UCaaS before adopting a new communications platform. While switching to unified communications provides many benefits, it can also present challenges, most of which are associated with navigating the transition to new technology. Changing any business system can be difficult. You need to invest time to train employees on how to use the new system most effectively, which takes time out of the regular workday. There will be a learning curve to adopt the new technology that prevents employees from using it to its full potential in the initial weeks following the cutover. There may also be some workers who are resistant to the change, which can slow down the adoption process.

When considering unified communications advantages and disadvantages, remember that if you execute adoption effectively, the long-term benefits should outweigh the short-term disruptions. While training employees how to use the new system will take some time, and it will take you time to get used to the new technology, you can expect increased efficiency over the long term. Creating a deployment plan and working with a vendor that offers unlimited help desk support can help ensure you start reaping the benefits of your new unified communications platform more quickly. You should also communicate clearly how the new system will benefit users.

Choose the Right UCaaS Provider

UCaaS offers numerous benefits for today’s companies. Working with an experienced company that’s willing to help you throughout the process of choosing, deploying and using your UCaaS platform can help you ensure you get the most out of it. That’s exactly what you’ll get with UCaaS.

We’ve been a technology partner to Pennsylvania companies for more than 70 years, and we’d love to help your business use its technology to its full potential. We’ll talk with you about your needs and help you choose the right product for you. We’ll also work with you as you deploy your new technology, and we’ll be by your side with our team of project managers, network engineers and field technicians for years to come, helping to ensure that your business runs smoothly.

Our unified communications services can combine nearly every facet of your business’ communications into one highly advanced cloud-based platform that includes unified messaging, video collaboration, voicemail messaging, wireless mobility, web-based management, find-me/follow-me functionality, presence management and more. We also offer a range of other solutions, including computer networking, security solutions and 24/7 IT support, to provide an integrated user experience. Our managed IT services can save your company time and money and help you meet your business goals.

Now that you know some of the top reasons to go with UCaaS, are you interested in learning more about your options? To talk with one of our experts about how we can help you grow your business, contact us online or call us today at (717) 761-6170.

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