Category: IT Solutions

Microsoft to Disable Basic Authentication for Exchange Online on October 1, 2022

Starting October 1st, Microsoft will start to randomly select tenants and disable Basic authentication for Exchange Online.

Basic authentication has been used by client applications for many years to connect to servers, services, and endpoints. Basic authentication sends a username and a password with every request and does not require TLS. This can leave user credentials vulnerable to interception by attackers. Furthermore, the enforcement of multifactor authentication (MFA) is not simple or in some cases, possible when Basic authentication remains enabled. Basic authentication is an outdated industry standard and there are more effective user authentication alternatives including security strategies such as Zero Trust (Never Trust, Always Verify).

Microsoft is making this change to switch customers to Modern authentication. Modern authentication is an umbrella term for a combination of authentication and authorization methods between a client and a server. It enables authentication features like multi-factor authentication (MFA), smart cards, certificate-based authentication (CBA), and third-party Security Assertion Markup Language (SAML) identity providers.

Disabling Basic Authentication will impact:

  • MAPI, RPC
  • Offline Address Book (OAB)
  • Exchange Web Services (EWS)
  • POP
  • IMAP
  • Exchange ActiveSync (EAS)
  • Remote PowerShell

 

**Microsoft will NOT be disabling or changing any settings for SMTP AUTH.**

If you have removed your dependency on basic authentication, this will not affect your tenant or users.

Additional Resources:
Office 365 Reports: It’s Time to Disable Basic Authentication in Office 365
Microsoft: Basic Authentication Deprecation in Exchange Online – September 2022 Update
Microsoft Ignite: Disable Basic authentication in Exchange Online

 

Morefield is here to help you make smart technology decisions and we encourage you to contact us if you have any questions or concerns.

For additional information on our Managed Service Agreements and proactive IT support, please give us a call at 717-761-6170 or email us.

 

 

Finding the Right IT Provider: Avoid These 8 Mistakes

Your business can benefit a lot from working with an IT provider. However, you need to avoid several key mistakes when choosing your team.

Time spent on trying to figure out the technology you use in your business can be costly. While doing that, you can’t focus on your business needs, which can then result in poor customer satisfaction.

This is where IT providers come into play.

They enable you to outsource hardware and computing-related services, such as managed IT security and cloud computing. IT providers can also provide a robust IT infrastructure so that you can direct your attention to revenue-generating activities.

While there are numerous IT providers to choose from, not all of them may accommodate your business’s specific needs. And integrating with the wrong team can raise your spending due to irrelevant services, recurring security issues, data backup problems, and downtime.

Therefore, you need to be extra careful when selecting your team. The only way to avoid disappointment is to avoid these eight common mistakes when looking for the right IT provider.

THE EIGHT MISTAKES

MISTAKE #1 – INSISTING ON THE NEWEST TECHNOLOGY

Many advertisers want to trick you into believing that the latest technology will resolve all your issues. While the newest virtualization or cloud offerings can boost operations in many enterprises, they might not suit your business. Hence, don’t let the hype surrounding new products dazzle you.

Carefully consider the results your IT provider will help you achieve and determine if the investment enables you to fulfill them. Your provider shouldn’t confuse you with state-of-the-art features – they should guide you and allow for seamless integration.

MISTAKE #2 – FAILURE TO CONSIDER THE RESPONSE TIMES

Determining the response times of your prospective IT providers is essential. You need to ask them how long they usually take to reply to queries and resolve problems. Be sure to gauge their onsite support efficiency, too. Not inquiring about their availability is another grave error. Your IT team should provide specialists that will monitor your system. Constant monitoring and availability can help ensure you can detect IT issues early. With this, the provider can immediately administer patches and updates to safeguard against disasters. Furthermore, your IT provider should offer simple access to their desk support. You should be able to contact them via email, phone, and chat for instant guidance.

MISTAKE #3 – NEGLECTING THE SECURITY ASPECT

Disregarding the security features of your IT provider might be the most severe mistake. Teams with improper defense mechanisms can’t shield your system from cyber attackers, increasing the risk of losing data and access to resources. To avoid this, look for IT providers that can protect you from malware and other threats. They also need to prioritize protecting your business’s confidential data, like trade secrets and customer information.

When it comes to specific security measures, your IT provider should have features that prevent data intrusions instantly upon detection. The list includes phishing attacks simulations, web content filtering, DNS security, endpoint protection, mobile device management, and dark web protection.

In addition, responsible teams should eliminate point-of-sale and network intrusions before they compromise your system. Making sure they abide by security compliance and government regulations is also paramount.

MISTAKE #4 – FORGETTING THE BUDGET

Many IT companies operate under pay-as-you-go pricing schemes. Although this helps you minimize upfront investment, adopting a large number of technologies simultaneously without considering the recurring costs can cripple your finances.

Thus, think twice before signing on the dotted line.

Research your providers thoroughly and draft your budget with professional assistance. These steps can prevent considerable frustration down the line.

MISTAKE #5 – NOT DETERMINING SCALABILITY

One of the biggest impediments to growing your company is choosing an IT provider with poor scalability.

By contrast, scalable IT teams allow your business to evolve and grow. They can continually extend their services to accommodate your company’s goals, even if these goals change.

MISTAKE #6 – OPTING FOR A NON-RESPONSIVE SERVICE LEVEL AGREEMENT

Service level agreements (SLAs) hold IT providers accountable for their services. It establishes standards for responsibilities, quality, scope, and delivery time in writing. Without it, you’ll have no way of ensuring transparent collaboration.

When selecting your IT provider, find one with a responsive agreement. It can help guarantee the SLA scales with their services while rendering continual improvement.

MISTAKE #7 – LACK OF TEAM TRAINING AND FEEDBACK

The story doesn’t end once you’ve found and partnered with a trustworthy IT provider. New technologies won’t magically increase your bottom line and decrease outputs.

To accomplish your goal, your employees will still need to understand how to use your new tech solutions. But bear in mind that not every team member may be able to grasp new tools easily. Some may even prefer the existing platforms. Fortunately, you can hire IT experts to train them. These professionals should simplify any complex steps and advise your staff on making the most of your new investment.
Also, some enterprises set up regular training but fail to monitor their team’s performance. This is a huge mistake, as it keeps you from assessing your employee’s response to new technologies.

So, conduct questionnaires and other forms of feedback collection to determine and address any weaknesses.

MISTAKE #8 – IGNORING EXPERIENCES WITH PREVIOUS CLIENTS

Choosing an IT provider is similar to buying standard products and services. Failure to check user reviews can lead to disappointment.
To get a clear picture of your IT team’s capabilities, analyze their current and previous clients from similar industries. Look for reviews, testimonials, and ask the provider for a list of projects and references.

After doing your due diligence, you should be able to tell whether an IT provider is an ideal match for your company. However, keep in mind that every IT team is different. For instance, they might be well-versed in the healthcare industry but have no experience working with retailers. That’s why as mentioned, stick to IT providers servicing your industry to get the best results.

FIND THE RIGHT FIT

Nobody wants to end up with a poor IT provider that can’t deliver great results, leaves your company open to cyberattacks, and causes other vulnerabilities. Your investment goes down the drain, and your operations suffer.

Luckily, we can show you a way out.

Let’s arrange a quick, 10-15-minute obligation-free chat. We can discuss more ways on how to find the right IT provider for you and ensure you get your money’s worth. Feel free to schedule a quick call with a Morefield specialist to discus what is right for your organization.

 

 

Article used with permission from The Technology Press.

Wireless Design Steps for Success

by Rob Gratowski

Wireless connectivity for most enterprise environments has matured from a convenient mode of connectivity to a mission critical mode of connectivity. So how do we ensure that our wireless user experience is in line with the increased criticality of our wireless network?

All too often wireless networks are deployed by just picking spots and placing access-points. While this approach will most likely give you wireless coverage, it will also most likely not give your wireless user a great wireless experience. For wireless users to have a great wireless experience you need to have a wireless design not a random wireless deployment.

So, this is where most people say, “I need a wireless survey.” While a wireless survey is a component of a wireless design, by itself, it is not a complete wireless design.

 

 

Components to consider when performing a wireless design

 

Important wireless Design and Development Questions:

  • What applications will be used on the wireless network?
  • Will the wireless network need to support voice, video, or location?
  • How many wireless clients do you expect your wireless network to support?

These are all important questions needed to establish parameters that you will use in your wireless design.

 

Wireless Clients

Wireless clients come from many different manufacturers and use many different components. It is important to know what wireless client you intend to use and the capabilities of that client.

Identify the “most important, least capable” client and frame your design to support this client.

 

Choosing the Best Access-Points

Let’s consider this question, can you pull a horse trailer with a car? Sure, but should you? Probably not. A truck would be a much better choice for pulling a horse trailer – same applies to access-points. If you need to support enterprise activities, you should be using an enterprise grade access-point. Remember, components matter. Choose an access-point make and model that will satisfy your intended use and design using that access-point. Never design using an access-point that will not be used in the actual wireless deployment and never design using the “mythical” generic 802.11 wireless access-point.

How will you know if you met your wireless design requirements?

You will know you’ve met your wireless design requirements with validation. Every good wireless design should include an onsite validation component. Using the initial wireless design requirement as performance indicators, you should be able to validate the deployed wireless network against the wireless design requirements. This is also a good time to assure that the “most important least capable” wireless client also performs as desired.

 

Need Help with Your Wireless Design?

Contact Morefield Communications to learn how we can help with your wireless needs. Our team of IT experts have been providing best-in-class solutions across client networks and IT support for decades. Reach out online or give us a call at (717) 761-6170 to speak with an expert about possible solutions for your problem.

What Is Infrastructure as a Service?

What is IaaS?

What Does Infrastructure as a Service Mean?
About the IaaS Architecture?
How Does IaaS Work?
What Are the Benefits of IaaS?
How Should You Choose the Right IaaS Partner?

Organizations need reliable, flexible platforms to support their applications, which is why so many have realized the benefit of migrating towards infrastructure as a service. Infrastructure as a Service (IaaS) ensures your business has efficient, easy-to-use, compute, data storage, virtual hardware, and network management, so your critical applications are optimized to accommodate your specific needs.

What Does Infrastructure as a Service Mean?

Infrastructure as a service (IaaS) is a common cloud computing offer that delivers virtual computing resources over the Internet.  IaaS service providers offer managed information technology (IT) infrastructure as a monthly subscription to companies.  The infrastructure service is the combination of components required to run IT operations such as compute, data storage space, networking, managed in such a way to keep software and hardware running efficiently.

When your company subscribes to an IaaS service, you’re only responsible for running your own operating systems on the virtual servers, and your provider is the one who is responsible for all maintenance and repairs.

IaaS is important for companies that house business and customer information in the cloud. IaaS allows companies to deliver application services to employees, partners and customers while securely managing the content.

About the IaaS Architecture?

IaaS architecture is the structural design that delivers cloud resources to organizations customized to their particular requirements. Architectures are flexible enough to rapidly scale, so when your company consumption exceeds initial specifications  your IaaS provider’s services can grow with you.

Cloud computing is architected with a dynamic multi-point framework that allows the IaaS service to accommodate a variety of end users. IaaS architecture allow your line of business applications to easily adapt to company changes, serving all your fluctuating needs at optimum efficiency levels. A well-designed Cloud compute architectures will guarantee that your business always has access to the computing resources it requires.

How Does IaaS Work?

Elements of infrastructure include resources such as virtual hosts, networks, as well as virtual hardware and software for data storage. After subscribing to the services from a IaaS provider, companies have access to these resources with minimal upkeep on their part.

Other infrastructure resources include network connections, also known as cross-connects, virtual processors, memory, storage, IP addresses and bandwidth. Providers have clusters of servers and interconnecting networks housed in multiple data centers across the United States. They maintain these hardware resources while the clients use the virtual components in their individual platforms through remote cloud access via an Internet connection.

benefits of iaas

What Are the Benefits of IaaS?

IaaS is just what your business needs to use cloud computing effectively. The many advantages of infrastructure as a service include:

  • No maintenance responsibilities: Managed IT services provide professional network support and serviceso your IT team can focus more on the business. The provider takes care of the underlying real estate, hardware, network, cooling, and uninterruptible power so your business only reaps the virtual benefits.
  • No maintenance costs:consuming your infrastructure as a service from a provider is cheaper than building your own infrastructure using your IT department and company resources, to include office space, electricity, and cooling. The management services include network maintenance and repairs. IaaS helps you reduce total costs, saving you money in the long run. Some elements of IaaS services are offered at a flat rate to allow for a predictable IT spend versus fluctuating costs to fix issues on your own as they occur.
  • On-demand access: Paying for IaaS through a provider allows you to use resources whenever you need them and only pay for what you use.
  • Remote services: IaaS providers monitor your systems remotely, giving you 24/7 support from wherever you are. The remote nature of IaaS means your users can access these resources while operating from anywhere, globally, with an Internet connection and overlaying security to protect sensitive information.
  • Scalability:You can adjust your infrastructure as a service plan to reflect your specific business demands. Services are available as you need them, so you won’t pay for resources than you do not use, and you can quickly scale resource capacity to meet your company’s growing needs.
  • Constant monitoring: IaaS gives you consistent peace of mind by keeping track of your cloud systems around the clock and preventing issues whenever possible.
  • Less downtime: Downtime renders your technology or servers unusable for a period, costing your business valuable resource and lost opportunity. IaaS can prevent the issues that cause downtime, failed hardware, loss of power, and weather events, so you can stay focused on your business’s larger goals and avoid costly mishaps.
  • Help from experts: IaaS providers offer professional cloud management services monitored by their knowledgeable employees. Providers exist to offer you the best services possible, and their teams are trained in this exact area of expertise.

How Should You Choose the Right IaaS Partner?

To find the best provider for you, you must first understand your company’s needs and the type of service that works best for your data.

In public clouds, IaaS providers offer infrastructure to many customers, meaning all the customers are tenants on a hyperscaled platform rely on shared resources across different accounts. With private clouds, the provider builds a solution dedicated to the specific needs of just one company, including protecting their sensitive company data. Hybrid clouds combine the features of public and private where businesses manage multiple platforms and decide where data should be stored.

When searching for a specific IaaS provider, keep these important factors in mind:

  • Know what you will need from the IaaS provider: Begin by identifying what application workloads are moving to the cloud.  Then, list the amount of compute, memory, and storage that you expect will be required for each application.  Finally, review the list of applications in total, decide how much bandwidth will be required to cross-connect these applications to employees, customers, and vendors.
  • Have a plan for file backup and disaster recovery: While these services are not mandatory, many IaaS builds include backup services for file / folder recovery and disaster recovery services to include workload replication across multiple datacenters.  Replicating workloads in bi-coastal data centers can account for major weather events or other regional disruptions that could impact the operation of one datacenter.
  • Be familiar with your industry regulations: if your organization operates within a regulated industry, make sure to include this in your discovery discussion with a potential supplier. Some IaaS suppliers are better suited to accommodate specific industry segments and the overlying regulatory commissions.
  • Find a service level agreement that works for you: Providers should clearly state what they’re able to offer their clients. By setting clear client and provider expectations at the beginning of your partnership, you’ll know whether a specific provider’s services are right for your business.
  • Work with people who know your industry: Businesses operate in a range of industries, and their technology services should reflect the specific work they do. Businesses in all fields can benefit from infrastructure as a service. Find an IaaS provider with experience working with other companies in your industry so you know you can trust them to manage your information and meet your goals effectively.
  • Use a service dedicated to helping you grow: As your business grows and changes, you’ll want a partner that can sustain your new advancements and help you further expand when the time is right. Look for providers with innovative ideas and forward-thinking approaches so you can feel confident knowing you’ll always receive the most current solutions.

partner with morefield

Partner With Morefield Communications

Using cloud-based technology in your business can maximize efficiency and set your company on a successful trajectory. Infrastructure as a service makes it possible for your business to use high-quality networks without being responsible for time-consuming and costly maintenance.

Morefield Communications offers a variety of IaaS solutions your business can customize to suit your needs, goals and growth. Our expert team works with your company to provide top-of-the-line cloud management that includes technological organization and integration. We’ll help you guard your data, increase efficiency and free up time for your staff to focus on making your business thrive.

Partner with Morefield Communications as your infrastructure as a service provider to ensure your company’s technology runs smoothly!

How To Streamline Technology at Continuing Care Centers

How Technology is Evolving in Senior Living Centers
How Technology is Used in Senior Care Facilities
How to Streamline the Technology in Senior Living Facilities

As a type of healthcare facility, continuing care centers have some unique technological requirements. These facilities have specific vulnerabilities, such as populations with health issues and even high-security concerns. Older adults have higher rates of multiple chronic conditions, and there is even a specific type of fraud in which scammers target older adults. The operating environment is unique, too, requiring a mix of healthcare, business and residential technology.

You’ll find many different types of technology in senior living centers. By ensuring organization and streamlined structures, you can offer sizable benefits for residents, employees and the facility itself.

How Technology is Evolving in Senior Living Centers

In the past decade, the ways people communicate, entertain, stay secure and track personal habits have changed because of technology. The introduction of tablets, smartphones, smartwatches and other devices granted residents and staff access to more information, data and connection. Advances in commercial tools like cybersecurity and telecommunications services have brought plenty of new possibilities to light like faster results and more protected and accessible digital information.

From an administrative perspective, facilities are seeing a range of new technologies that help run the business, such as competent facility management software, information security and data processing solutions and more advanced physical security options. Administrators can monitor and communicate faster, more securely and more efficiently than they could even just a few years ago — but only if they support the technology environment appropriately.

Between keeping up with the times and meeting cybersecurity requirements, technology has seen a significant shift. These developments are modifying the way that facilities must approach IT, hardware and security. Below are some of the ways they’re shifting.

Security Protection

When it comes to technological security, the industry is consistently making strides with new solutions to prevent malware, ensure privacy and monitor performance. It needs to evolve to keep up with an ever-changing landscape of threats, such as sophisticated scams targeting older adults and a more extensive collection of personal devices, such as smart home speakers.

These devices, which are part of the Internet of Things (IoT), are a rapidly growing threat because they lack strong securities in their hardware and connect to larger networks. They can provide a “bridge” to sensitive information and offer up more points of entry. They’re just one example of challenging security requirements. The popularity of these devices has spiked in recent years with the healthcare market alone experiencing a compound annual growth rate of 21%.

Protecting residents and facilities against these new threats requires strong security solutions and ongoing assessment to ensure that security keeps pace with advances in technology.

Better Staff and Volunteer Support

The staff and volunteers working at the senior care centers work around the clock to offer the best care for their residents, but that stress can turn into burnout, which is especially prevalent among skilled nursing staff. Sometimes, that stress comes from a clunky, challenging workday. Modern technology has made it possible for facilities to make work easier and more efficient, offering benefits like:

  • Quicker daily routines: Intuitive technology and well-supported infrastructure give staff more time to attend to residents and perform their daily routines without worrying about connection or software issues. Technology supports the hard-working staff by offering up-to-date computer programs, phone service and intercom systems that simplify and speed up their workday. Online work management tools can empower staff members, minimize paperwork and add automatic record-keeping features.
  • Flexible workspace: Cloud-based software and reliable internet connections allow staff to work with laptops, tablets or smartphones for easy operations throughout the facility. All important documents can be housed on a secure, shared database for greater visibility.
  • Contactless interactions: Recently, facilities around the country have changed their contact protocols with residents for health and safety reasons. Modern technology allows for more contactless communication, such as intercom systems, video calls and phone calls.
  • Improved monitoring: Senior care facilities typically require around-the-clock monitoring of entrances and exits to protect residents from both elopement and external threats. Modern technology might include faster, higher-quality camera systems, advanced security features and immediate notification systems. IT monitoring is also important to keep an eye on servers and other technical aspects.
  • Predictive analysis: By leveraging the power of data, today’s technology can even help make predictions, such as maintenance requirements, schedule generation and risk assessments.

Eliminating buffering, long load times and poor connections can make the workday much smoother and more enjoyable for the entire staff, which also helps to improve job satisfaction and efficiency. Better work experiences can help reduce staff turnover, labor costs and more.

Active and Comfortable Environment for Residents

Independence is a significant factor that many families consider when choosing a senior care center. More and more places offer apartment-style living for independent adults who want a safe community to reside in while staying connected to their families and friends and maintaining active lives.

Entertainment, socialization and safety are at the forefront of these residents’ minds, and in the modern world, those often come through digital means. Overall, 67% of adults 65+ use the internet, with a higher percentage of 82% for younger seniors aged 65-69. Internet use enables many important activities, from streaming TV shows to connecting with the grandkids, so having strong, reliable connections is essential for resident comfort, especially in the coming years as more tech-savvy elders join these facilities.

Aside from simple internet access, this infrastructure often supports assistive and IoT devices, as well. The technical environment must support these tools securely, factoring in the unique IT landscape these additional devices create.

How Technology is Used in Senior Care Facilities

Much like schools and hospitals, senior living centers need technology to give staff members the best resources and residents the best experiences while maintaining a secure, reliable environment that keeps them safe. Let’s take a look at some of the common ways you can use technology in nursing homes.

Communication and Entertainment

Modern technology like smartphones, tablets and laptops give everyone transportable access to all kinds of communication. Connection to devices gives older adults the ability to keep up with friends on social media, join weekly video calls with family members and send daily text messages to loved ones. Modern technology makes these vital connections easier to come by and more versatile. It also gives them various entertainment options, from watching their favorite show to playing a game on their phone.

While these devices are important for resident happiness, communication is also vital for their health and safety. Many older adults are now using digital technology to communicate with their doctors and healthcare team. This might come in the form of Telehealth appointments or remote monitoring devices for vitals like blood pressure and heart rate. Of course, they must be supported with essential telecommunications systems like the internet and cellular service.

Staff can also use modern technology to send out email announcements, newsletters and updates to the community faster than ever. They can share virtual sign-up sheets for activities and create billboards for upcoming events to send directly to residents or even post on social media.

Accessibility

Assistive technology is making great strides every year, and older adults often use these devices to get around, communicate and make their days easier. Some examples of these devices include:

  • Text-to-speech systems.
  • Reminders.
  • Medication dispensers.
  • Smart home devices and assistants.
  • Hearing aids.
  • Motorized wheelchairs.
  • Automatic doors.
  • Remote controls for lights, blinds and fans.
  • Devices like remotes and keyboards with large, tactile buttons.

While some of these tools are essentially self-contained and don’t need access to the internet, many do need this connection to function or take full advantage of their features. Apps, for instance, often use Wi-Fi to communicate with smart lightbulbs, thermostats, TVs and other components of daily living. They may link up with smart speakers for easy voice control.

These kinds of IoT devices can improve access and independence for residents, but they also change the technical landscape of the facility. They might require more robust IT monitoring and next-generation firewalls built for the job.

Safety

The care and protection of the residents is a crucial responsibility of a senior care facility. This kind of support means constant availability is necessary from the staff. However, this isn’t always possible with limited resources. Technology provides alternatives that allow smaller teams to keep up and provide more attentive care throughout the facility.

Some examples of safety tech include:

  • Sensors: Sensors allow care staff to be alerted to concerns when they appear, allowing them to focus on other duties in the meantime. Sensors on the beds in each room, for instance, can be used as a precaution during the evening hours. If someone falls out of bed, the monitor senses the weight shift and alerts the staff member on call. This technology sends help to any resident without the constant watchful eye of staff.
  • Medication dispensation: Similarly, technology has made it possible for senior care facilities to access digital medication dispensers. These machines safely distribute the correct amount of medicine to specific residents to avoid over or under dosage. For older adults who have trouble remembering if they took their medication or not, this technology creates a safe solution while removing the human error of staff who typically count out everyone’s dosages.
  • Entrance monitoring: Security cameras aren’t just necessary to keep threats out of the building — they’re also necessary to help staff monitor the locations of residents. In some cases, residents may experience disorientation or other altered mental states that could cause them to leave the care and safety of the facility. Security systems and notification solutions can help alert staff to elopements at points of entry.
  • Remote patient monitoring: These devices might include watches, blood pressure cuffs, insulin monitors and many others. Patients can use them to send ongoing data to their providers and monitor their health over time. They contribute to a holistic, 360-degree view of the patient’s wellness.

Security

With all of this powerful tech, it’s no surprise that security concerns are paramount. Senior care facilities need robust cybersecurity in place to protect against risks of malware, data breaches and performance problems. While most organizations have these same concerns, the unique environment of senior living communities makes their IT solutions look a little different, with factors like:

  • Elder fraud: With an older generation that isn’t as familiar with internet scams and the many schemes targeted to them, technical protections must be in place. You should install devices and networks with the most updated technology to work against harmful attacks. The right security solution can help residents learn to avoid attacks and prevent malware on their devices, but it should also protect the shared servers and databases to which residents connect to.
  • Medical information: Senior living centers also hold plenty of medical information that must be carefully guarded according to industry regulations like the Health Insurance Portability and Accountability Act (HIPAA). Appropriate protections might include firewalls and safety filters that help avoid leaked data, malware or regulatory fines. Without these risk mitigation measures, you could be putting the facility at risk for negligence.
  • Vendors: If you work with partners, such as a maintenance crew or cable provider, they must adhere to your security standards, both technical and physical. For example, you may need to have your maintenance workers sign a privacy agreement regarding resident information, so coming across a patient file doesn’t create an undue risk for security.

Security breaches in long-term care facilities create risk for the residents, damage to the facility’s image and costs associated with regulatory fees and lost business.

How to Streamline the Technology in Senior Living Facilities

Technology is constantly changing, and with a fast-paced environment like a senior care center, it’s crucial to stay up-to-date. Streamlining the technology in senior centers means making it more accessible, secure and reliable for staff and residents. From common areas to private rooms and apartments, access to technology gives older adults the independence and freedom they deserve while still caring for their wellbeing when it comes down to health, safety and communication.

Some ways you can streamline your facility’s approach to assisted living technology include:

  • Align new technology with your business goals and strategy: Technology shouldn’t be added just for the novelty of it all. Make sure it fits into your overarching strategy and helps you meet new goals. Consider its effects on your key performance indicators (KPI).
  • Focus on adoption: If no one uses a piece of tech, it just becomes something extra that’s taking up space and costing you money. Make sure your residents and staff know about the resources you have to offer and how they can help them. Try and build excitement.
  • Educate residents and staff: Similarly, offer training and classes to help residents and staffs use their devices properly and stay safe. A simple 20-minute class for residents on avoiding phishing scams could be all it takes to prevent a data breach.
  • Integrate technology: Whether you’re redoing an entire system or adding something small, look for ways to integrate devices and technologies. A seamless operation can streamline management and improve use overall. With Morefield Communications, we can take care of many different aspects, like training, unified communications, cybersecurity and networking services, so we can make sure your technology plays well with each other.

The best way to streamline usage is to ensure you’re patterning with a comprehensive IT solution provider.

Work with a Trusted Technology Partner

Wondering what technology is best for seniors? Instead of training all the facility’s staff and volunteers on the technology, the best solution is to hire an IT specialist. Morefield Communications offers expertise in telecom, networking and cloud services to keep up with the latest technology. As a managed service provider for senior facilities, we can help you offset the costs of state-of-the-art tech.

With expert help desk support, on-site and remote technicians rely on an outside source to assist with your facility’s technology with giving residents the connection they need to maintain their routines and social lives. At the same time, it provides staff with peace of mind while carrying on with their daily routines and check-ins without interruptions. Working with a trusted technology partner like Morefield Communications makes everyone’s experience with technology easier and more efficient in the long term.

Reach Out to Morefield for the Best Results!

Let’s talk about incorporating and enhancing technology at your senior care center together. For more than 75 years, Morefield Communications has offered our dedicated service to clients in the Pennsylvania area. Contact us for more information, and let us help you upgrade your senior care facility with the technology services it has earned. After all, your residents and staff deserve the best.

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