January 2020

Using AI to Improve Customer Experience

how companies are using AI for customer experience

In our daily lives, artificial intelligence (AI) is almost everywhere. AI learns what movies, songs and products we will like and suggests ideas based on what we’ve already consumed. It follows our voice commands on devices like Alexa and Google Home. We all know that big tech companies use machine learning for everything, from marketing […]

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Guide to Cable Modems

what are cable modems

Don’t take the inconspicuous cable modem for granted. These devices are the foundation of your business’s high-functioning communication systems, with capabilities spanning beyond being an internet gateway. Learn the essentials of how cable modems work, plus what modem features and terminology to look for when outfitting your office or changing your Internet service provider to […]

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Overview of Managed Voice

what is managed voice

Though phone systems can often be taken for granted by companies, they are one of the most important parts of any organization. A phone system can make or break relationships with clients, bring in new business and help your team provide top-quality customer service. The advent of cloud-based technologies brought more options than ever before […]

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