Both Mitel and ShoreTel customers can rest easy knowing that it is business as usual, with no changes to the products, processes and people they are used to. They can expect open and transparent communication from Mitel as well as our commitment to provide continued support and an attractive path forward for all businesses. At appropriate times throughout the integration, customers can expect to hear about any relevant updates and changes.
Mitel’s priority throughout the integration process is to maintain business continuity for and minimize any disruption to customers. To this end, during the first 90 days post-close all customers will continue to use the same tools, phone numbers, contacts, and processes that they use today. Any changes to this will be communicated well in advance.
Today the Mitel and ShoreTel Marketing and Sales teams are proactively communicating to Mitel and ShoreTel customers about this major milestone and, importantly, to confirm that it is business as usual. Throughout the integration we will continue to communicate to customers through emails, phone calls, and mail.