ShoreTel Acquisition FAQ -Morefield Communications

How will the ShoreTel Acquisition Effect me? 

Mitel Moves in #2 market share position for UCaaS with Acquisition of ShoreTel

  • Stronger together as a global market leader in the rapidly growing UCaaS market

  • Uniquely qualified to take customers and partners to the cloud

  • Size, scale and financial foundation to drive growth


Please click the links below to more information:

Mitel Completes Acquisition of ShoreTel                         Mitel ups UCaaS position with ShoreTel acquisition

Both Mitel and ShoreTel customers can rest easy knowing that it is business as usual, with no changes to the products, processes and people they are used to. They can expect open and transparent communication from Mitel as well as our commitment to provide continued support and an attractive path forward for all businesses. At appropriate times throughout the integration, customers can expect to hear about any relevant updates and changes.
Customers should continue to contact Morefield as they do today. As we move through the integration, any changes will be communicated well in advance.
In the short term, ShoreTel customers will continue to receive invoices from ShoreTel. However, Mitel is working to quickly rebrand various items and expects this to be extended to invoices by Q4 2017
Mitel’s priority throughout the integration process is to maintain business continuity for and minimize any disruption to customers. To this end, during the first 90 days post-close all customers will continue to use the same tools, phone numbers, contacts, and processes that they use today. Any changes to this will be communicated well in advance.
This acquisition will have no impact on submitted RFP responses.
For the time being there are no changes to pricing. As we move through the integration process, we will communicate any changes to you in advance.
Today the Mitel and ShoreTel Marketing and Sales teams are proactively communicating to Mitel and ShoreTel customers about this major milestone and, importantly, to confirm that it is business as usual. Throughout the integration we will continue to communicate to customers through emails, phone calls, and mail.
If you have any additional questions, please contact Morefield at (717) 761-6170.