The first image of your company

Contact centers drive revenue and retain customers—if well managed. Contact center applications, with real time displays and informative reports, enable the attention and management critical to your company’s success. 

Real-time Displays	Management Reports
(Click images to enlarge)

Address challenges before they become problems.

Make informed decisions about staffing, routing and benchmarking. 

Call Center Applications Features:

• Customize call handling based on time of day, incoming line, or agent availability.
• Configure multiple treatment classes (e.g. days or hours of business, announcements).
• Overflow calls into other queues including queues in an offsite location.
• Assign a skill set to each agent to automatically route calls to the right person.
• Enter an activity code related to different functions (e.g. taking orders, troubleshooting).
• Supervisors can easily check call and agent volume though a Windows interface.
• Supervisor telephone sets can include: individual agent keys, call agent, answer emergency, display waiting calls, display agents, and an agent observe key.
• Send recordings and/or play music to callers while they wait for an agent.
• Robust and flexible report capabilities for essential call center reporting.

We can help  optimize your Contact Center through productivity and management tools, call flow design, and Telco services. Contact Us for a free consultation.