Home > DST > Cisco

Many of the DST changes can be made remotely; some will require an onsite visit
Content Last Updated: February 8, 2007

 

Find your system or equipment in the tables below. If a resolution is available, please click the 'Request DST help' link to get information and pricing. Don't see your system or a resolution yet? This page is being updated constantly as we receive more information from Cisco.

Skip to 7900 phones, Apps, Emergency Responder, Unity Connection, all other Cisco equipment/systems.

 

Table: 7900 IP Phones

Product	Resolution	Action
7902G, 7905G, 7912G (SCCP)	None Required	N/A
7905G, 7912G (SIP)	Change Configuration	Request DST help
7906G, 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE (SCCP and SIP)	Apply new phone load to Call Manager	Request DST help
7910G, 7910G+SW, 7940G and 7960G (SCCP)	None Required	N/A
7940G and 7960G (SIP and MGCP)	Change Configuration	Request DST help
7920, 7921, 7935, 7936 and 7985G (SCCP only)	None Required	N/A
VG224
VG248	None Required	N/A
ATA188 and ATA186
Meeting Place Express	Download and run script on server	Request DST help

 ^ Return to Top of Page ^ Return to DST Home Page   Request DST help

 

Table: Apps - Require Customer Server

Product	Resolution	Action
ACS	Apply Microsoft patch	Request DST help (if needed)
WCS	Apply Microsoft patch	Request DST help (if needed)
CiscoWorks	Apply Microsoft patch	Request DST help (if needed)
CSA ManagementConsole	Apply Microsoft patch	Request DST help (if needed)

 ^ Return to Top of Page ^ Return to DST Home Page   Request DST help

 

Table: Emergency Responder (CER)

Product	Resolution	Action
CER Version 1.3(x)	Apply Cisco Modified Microsoft patch	Request DST help
CER Version 1.2(3)	Apply Cisco Modified Microsoft patch	Request DST help
CER Version Prior to 1.2(3)	Cisco Upgrade	Request DST help
ACS Appliance	None Available	N/A

 ^ Return to Top of Page ^ Return to DST Home Page   Request DST help

 

Table: Unity Connection

Product	Resolution	Action
UC Version 1.1	Cisco Upgrade	Request DST help
UC Version 1.2
UC Unity Inbox (Licensed Feature)	Cisco Upgrade	Request DST help
CUE
IPCC (Contact Center)	Apply Cisco Modified Microsoft patch	Request DST help

 ^ Return to Top of Page ^ Return to DST Home Page   Request DST help