Morefield Communications can provide service and support to your communications technology (view list), including all repairs, replacement of parts, and adjustments caused by ordinary wear and tear. Your custom-designed support agreement guarantees you access to the expertise you want, when you need it. Ready to request a free quote now?

Support Agreement Benefits

• Hassle free support – A single point of contact by phone or e-mail. Remote support or on-site service.
• Quick response – Available 24-hours-a-day, seven-days-a-week.
• Budgetable costs – Advance payments remove the guesswork from maintenance and support costs.
• Additional savings – Up to 15 percent discount on standard time and materials rate for move, additions, or changes.
• In-stock replacement parts – $2 million in-house spare parts inventory shortens repair times.
• Value added services – Remote system monitoring, toll-fraud prevention program, and application support available upon request at no additonal cost.
• Agreement customization – Options to suit your support needs and budget. For example, you may elect to have 'business day only' response to faults.

Whether you need a lot of support or a little, Morefield has a service agreement to fit your needs. With a Morefield support agreement, you get the peace of mind knowing that the Morefield team will be there when you need us.

Service Response Guarantee
Morefield is available 24-hours-a-day, seven-days-a-week for most of the systems we offer. With a support agreement, if your system suffers a major fault, your call will be responded to within two hours*. Should we fail to respond within two hours, your account will be credited $500 towards moves, additions, or changes.
* Response times apply only to Business Day support agreement customers during business hours.

Manufacturer-offered Software Subscriptions

Technology makes significant advances every day; new functionality is added, new security threats are addressed, and patches are offered. With a Morefield support agreement, we can ensure that your technology investment is kept current and secure. Morefield administers the following manufacturer-offer programs.

SMARTnet is a Cisco-provided hardware and software support that entitles you to software support and upgrades and hardware replacement within an agreed timeframe.

Nortel's Software Release Subscription offers access to future major and minor software releases.

If you would like Morefield to review your current contract, please contact us.

Client Testimonials
Founded in 1945, Morefield designs, installs, and supports a wide array of technology solutions; we create, deliver, and maintain systems custom-made to fit your needs. Because Morefield has a solid accredited staff and fosters long-standing relationships with industry leaders worldwide, you can trust that we have the resources to assist you 24-hours-a-day, 7-days-a-week with your technology needs. Here's what some of our customers are saying:

 

"One of the hallmarks of the Morefield approach is their service and responsiveness to customers."

Dean of Campus Operations, Higher Education

"...Dependable. Easy to work with. Communications Experts. Morefield provides 24/7 support that has provided us much assistance over the years."

MIS Director, Freight Transportation

 

Support agreements are available on most new and existing communications equipment and systems. Contact Us for a custom proposal.